Shipping / Delivery / Gifts
Eco Mom will dispatch your order within 48 business hours (or less) of payment being validated, received & completed, unless otherwise stated in product description (i.e. Made-to-order items)
Our Courier partners will then deliver within 3 - 5 business days, but may, in rare circumstances, take up to 7 business days.
JHB & PTA Orders are mostly delivered within 1 - 4 business days.
DELIVERY FEES & SERVICE PROVIDERS
Our courier partners are: Skynet & Rhenus for Door to Door deliveries and PUDO for Locker to Locker deliveries.
~ WE DELIVER ANYWHERE IN SOUTH AFRICA ~
OUTLYING / REMOTE TOWNS, FARMS AND RURAL AREAS INCLUDED!
Orders over R 600 - FREE
Orders under R 600 and under 15kg's: R 75
In rare cases where we cannot deliver door to door, we will gladly ship the order to your closest PUDO locker.
Please ensure that the correct shipping address is provided from the outset as title and risk will pass to the Customer once the order has been dispatched. Eco Mom only ships goods door to door locally, within the borders of South Africa via a courier company of it's choice.
The Customer accepts that in order for Eco Mom to prove delivery of an order, Eco Mom does not have to prove that the Customer personally received the goods, but rather that any person at the delivery address signed for the delivery.
Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
In the event that the courier company allocates additional costs to the delivery due to the address being in an outlying area or not falling within a major city or normal delivery area, Eco Mom will inform the customer of these charges and the customer can accept or reject these charges. Should the client reject, the item will not be shipped and the order will be cancelled at no cost to the customer.
GIFTS / BABY SHOWER GIFTS / TIME SENSITIVE ORDERS
We will always do our best to get your order to you as soon as possible, but please inform us via email (immediately after placing your order) or via the "Add a note to your order" block in your cart if the order is needed by a specific date. Extra charges may apply, and will be for the customer's account, should we need to make use of our Courier's speed services to get the order to you in time.
Gifts: Please feel free to leave a note for that special someone, if the order is a gift. We will gladly design & print a (basic) card and add it in the box - FOR FREE! Remember to specify if the little one is a boy or girl, or if there any specific colours or themes.