Eco Mom will dispatch your order within 48 working hours (or less) of payment being validated, received & completed, unless otherwise stated in product description (i.e. Made-to-order items)
Our Courier partners will then deliver within 1 - 10 working days.
JHB & PTA Orders are mostly delivered within 2 days.
Orders over R 600: FREE
Orders under R 600 and under 15kg's: R 75 (Effective 9 August 2020)
Please ensure that the correct shipping address is provided from the outset as title and risk will pass to the Customer once the order has been dispatched. Eco Mom only ships goods door to door locally, within the borders of South Africa via a courier company of it's choice.
The Customer accepts that in order for Eco Mom to prove delivery of an order, Eco Mom does not have to prove that the Customer personally received the goods, but rather that any person at the delivery address signed for the delivery.
Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
In the event that the courier company allocates additional costs to the delivery due to the area not being listed or not falling within the normal delivery areas, Eco Mom will inform the customer of these charges and the customer can accept or reject these charges. Should the client reject, the item will not be shipped and the order will be cancelled at no cost to the customer.