• CONTACT DETAILS: INFO@ECOMOM.CO.ZA / 011 463 0890 • DELIVERY FEE - R 75.00 ~ FREE DELIVERY FOR ORDERS OVER R 600 • DELIVERY LEAD TIME: 1 - 7 WEEK DAYS •

Delivery

Eco Mom will dispatch your order within 48 hours (or less) of payment being validated, received & completed, unless otherwise stated in product description (i.e. Made-to-order items)

Our Courier partners will then deliver within 3 - 10 working days.

JHB & PTA Orders are mostly delivered within 1 - 5 days.

 

DELIVERY FEES & SERVICE PROVIDERS

MAIN CENTRES - Door to Door via The Courier Guy:

Orders over R 600 - FREE

Orders under R 600 and under 15kg's: R 75

(Main Centres: Pretoria, Johannesburg, Bloemfontein, Durban, Cape Town, East London, Port Elizabeth, George)

OUTLYING AREAS - PUDO Locker to Locker

Orders over R 600 - FREE

Orders under R 600 and under 15kg's: R 75

 

Please ensure that the correct shipping address is provided from the outset as title and risk will pass to the Customer once the order has been dispatched. Eco Mom only ships goods door to door locally, within the borders of South Africa via a courier company of it's choice.

The Customer accepts that in order for Eco Mom to prove delivery of an order, Eco Mom does not have to prove that the Customer personally received the goods, but rather that any person at the delivery address signed for the delivery.

Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.  

In the event that the courier company allocates additional costs to the delivery due to the address being in an outlying area or not falling within a major city or normal delivery area, Eco Mom will inform the customer of these charges and the customer can accept or reject these charges. Should the client reject, the item will not be shipped and the order will be cancelled at no cost to the customer. 

 

GIFTS / BABY SHOWER GIFTS / TIME SENSITIVE ORDERS

We will always do our best to get your order to you as soon as possible, but please inform us via email (immediately after placing your order) or via the "Add a note to your order" block in your cart if the order is needed by a specific date. Extra charges may apply, and will be for the customer's account, should we need to make use of our Courier's speed services to get the order to you in time.